Guest Services & Accessibility

Accessible/disabled seating is available in multiple locations in the arena, on all levels and at comparable prices and viewing angles. Accessible seating is available for purchase by visiting www.axs.com, by calling 888.929.7849, or at www.grandgardenarena.com. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you. If you are holding non-accessible seating and require accessible seating sections, please contact us to make arrangements for accessible seating as far in advance of the event as possible. If you are holding seating in an accessible section and do not require the features of this type of seating, please contact the arena Box Office to exchange your seating into a non-accessible section based on availability.

Grand Garden Arena has been equipped with the most advanced assistive listening system (ALS). Headsets and receivers are available at no charge at our main Guest Service Center at entry after Security Screening. A driver’s license, credit card, or some form of identification will be required as a deposit.

Guests of Grand Garden Arena seeking auxiliary aids or services during their visit to the arena should contact Guest Services at guestservices@grandgardenarena.com or call 702-891-3152 as far in advance of their visit to the arena as possible.

Braille signage is available on elevator signage at Grand Garden Arena.

Elevators for guests with disabilities are available on the event/floor level and concourse of Grand Garden Arena. If you need directional assistance, please contact the nearest staff member.

Grand Garden Arena’s personnel have been trained in proper emergency preparedness. Guests with disabilities needing special assistance in the event of an emergency should contact Guest Services in advance of or at the event. In the event of an emergency, all guests should follow the direction of uniformed Security or Guest Services personnel.

Escalators are located off the Main Lobby Entrance leading down to the Lower Level Lobby, connecting the two spaces. Wheelchairs, scooters, strollers or other wheeled devices are not permitted on the escalators. Guests using such devices should instead use the elevators for moving between levels.

Grand Garden Arena has one Guest Services Center located at the Main Entrance right passed Security Screening.

These Guest Services Center is intended to assist our guests in regards to event information, questions, concerns, or issues during Grand Garden Arena events. In addition, the Guest Services Center serve to assist guests with disabilities with any inquiries or accessibility information for each event. We encourage guests with disabilities needing accommodations or special assistance to contact Guest Services at guestservices@grandgardenarena.com or 702-891-3152 as far in advance of the event as possible to facilitate our ability to provide the required accommodations or assistance.

Wheelchair rentals are not available at Grand Garden Arena. Guests using wheelchairs or a mobility device for the event should purchase accessible seating in advance through www.axs.com, by calling 888.929.7849. Wheelchair Escorts may be available upon entry into the arena based on availability during each event. Escorts are unable to physically assist guests to transfer between their wheelchairs and seats, store wheelchairs or other mobility devices, or operate a guest’s personal mobility device.

Patrons requesting interpreting services for Grand Garden Arena events should contact our Guest Services Department as soon as possible prior to an event to ensure that the arena will be in a position to provide interpreting services. Guest Services can be contacted at guestservices@grandgardenarena.com or 702-891-3152.

Grand Garden Arena parking is located at MGM Grand main parking garage which will provide Accessible parking spaces available on a first-come, first-served basis. ADA drop-off and pick-up is located at the XXXX.

Guests requesting reasonable modifications to Grand Garden Arena’s policies, practices, or procedures are encouraged to contact Guest Services well in advance of their visit. Reach us at guestservices@grandgardenarena.comor 702-891-3152 to help ensure your needs are accommodated.

All public restrooms at Grand Garden Arena are accessible to guests with disabilities. In addition, accessible family restrooms are available on every level of the arena.

In partnership with KultureCity, Grand Garden Arena strives to create an inclusive experience for guests with sensory needs, including those with Autism, PTSD, Parkinson’s, OCD, ADHD, and similar conditions. To support these guests, Sensory Kits are available, containing:

• Noise-canceling headphones
• Strobe glasses
• Fidget tools
• Identification tags to alert staff that the guest has a sensory need
• Feeling thermometer cards

Sensory Kits can be checked out at Guest Services near main entrance to Grand Garden Arena.

While pets and other animals are not permitted in Grand Garden Arena, service animals accompanying guests with disabilities are welcome in all public areas of the arena. Service animals must remain on a leash at all times unless performing a task essential to their handler’s disability.

Guests are responsible for cleaning up after their service animals and for any damage they may cause. For questions, please contact Guest Services at guestservices@grandgardenarena.com or 702-891-3152.

Accessible seating is available throughout Grand Garden Arena, offering comparable prices and sightlines. For questions or additional information about accessible seating options, please call 888-929-7849.

For tickets to all upcoming events at Grand Garden Arena, visit www.grandgardenarena.com/events/all or call 888-929-7849.

If you have purchased non-accessible seats but require accessible seating, please contact us as early as possible to make arrangements. Conversely, if you have accessible seating but do not need the accessibility features, contact the Arena Box Office to exchange your tickets for non-accessible seats, subject to availability.

Accessible seating is available throughout Grand Garden Arena on all levels, offering comparable prices and sightlines. Please note that venue personnel may take legal action against anyone who fraudulently obtains accessible seating tickets. Arena staff cannot physically lift or assist guests with transferring between wheelchairs and arena seats.